Shipping policy

Shipping Terms

Shipping Area
Shipping is available within Switzerland and to other countries, provided they can be selected at checkout. The available shipping countries and the corresponding shipping costs are displayed during the ordering process.

Processing Time
Orders requiring immediate payment are generally processed after receipt of payment. Preorders with agreed deferred payment may be processed before payment is collected. Shipment takes place once the goods are available and the amount due for that delivery has been paid successfully. The terms displayed with the product and before checkout remain applicable. Shipping may be delayed in the case of preorders, high demand or absences.

Shipping Costs
The applicable shipping costs are shown separately at checkout. The shipping costs displayed when the order is completed are decisive.

Delivery Times
The stated delivery times are estimates and are not binding. Delays caused by shipping providers, customs clearance, suppliers or force majeure cannot be ruled out. Expressly agreed binding delivery dates and statutory rights in the event of delayed delivery or non-delivery remain unaffected. If a preorder is delayed, we inform the customer of the updated estimated shipping period and, where applicable, a revised payment date.

International Shipments
For deliveries abroad, additional customs duties, import taxes, processing fees, or other country-specific charges may apply. These costs are not included in the purchase price or the stated shipping costs and, unless otherwise indicated, are borne by the customer.

Partial Deliveries
Dragenz TCG by Cicchino is entitled to make partial deliveries, provided this is reasonable for the customer. If in-stock items and preorders are shipped together, shipment depends on all items in that shipment being available. Alternative arrangements for partial shipments and any additional shipping costs require prior agreement. If storage or combined shipping is selected, the checkout terms regarding later delivery also apply.

Transfer of Risk
Upon handover of the shipment to the transport company, the risk shall pass to the customer to the extent permitted by law.

Transport Damage
Obvious transport damage must be reported by email within 48 hours of delivery. Please retain the packaging and include photos of the damage.

Uncollected or Undeliverable Shipments
If a shipment is not collected or cannot be delivered due to incorrect address details, the costs of reshipping may be charged to the customer.